FAQ - Delivery
Our freighting partners have lifted their capacity in response to Covid-19, so deliveries are largely unaffected. In some instances delayed deliveries may occur that are outside of our control.
In accordance with best practice, social distancing applies if you come to our factory shop.
We thank you for your support and patience during this time.
There are two options – shipped or factory pickup
- We can courier your order to the address / delivery address provided. Delivery charges apply and are added at the checkout.
- You can collect from the factory outlet at Unit 7 / 10 Bailey Crescent, Southport. Please ensure that you consider any packing, protection or transport issues.
We currently deliver our chocolates across Australia (including regional Australia) and New Zealand.
Yes, we specialise in sending business gifts, where the deliveries go to many addresses.
We explain this in our FAQ on Delivery Easy
Our artisan chocolates are a fresh product so we make to order to give you the bests chocolate experience.
So for most standard orders products are ready for shipping within 1-2 business days.
Custom orders will take longer.
If you’re on a tight deadline, please contact us.
Yes, orders may be placed online. Be sure to select the “Collect” shipping option in the checkout.
We are happy to change or amend your shipping details if the request is received before your order has been packed. Please call us on +61 (0) 451 977 172.
We want your order to reach you in peak condition.
When we send by courier, small orders are packaged with an ice gel pack and wrapped in insulated packaging. For larger orders we use thermally insulated boxes. This mitigates the effect of a warm environment for the duration of the delivery.
Unfortunately it is difficult to practically service remote communities in hotter months, so we will contact you if we have concerns.
When your order is collected for shipment we send you an email and further emails are sent when the goods are out for delivery and then when delivered.
The emails contain a tracking link that can be used at any time to check on delivery status.
We will guarantee that your order is delivered to your door in perfect condition. If something has gone wrong, please contact us immediately so we can rectify the problem.